Manager, Operations & Executive Support

Denver, CO

Full Time

Entry Level

Moonshot edVentures - Manager, Operations & Executive Support

Position Title: Manager, Operations & Executive Support

Location: Metro Denver

Salary Range: $60,000 - 65,000

ABOUT US

Founded in 2017, Moonshot is recognized nationally as a model for a community-based approach to identifying a diverse pipeline of leaders and accelerating them to design and launch innovative solutions that center youth on the margins. Moonshot grows a community of BIPOC & historically marginalized leaders with the skills and resources to design collaborative solutions that disrupt systemic inequities impacting youth. Moonshot is currently supporting our seventh cohort of Fellows and continuing to grow our alumni network and services.

THE OPPORTUNITY

Moonshot edVentures seeks a Manager, Operations & Executive Support to provide administrative support to the CEO with the goal of maximizing their efficiency and effectiveness and to manage Moonshot’s new coworking space, The Station.

The Station is a new, affordable, accessible coworking office space for small or start-up youth-serving, equity-driven organizations in Denver. The Station provides a physical location to catalyze networking, coalition-building, and community support for Moonshot alumni organizations and mission-aligned organizations.

The ideal candidate is/has…

Demonstrated skill and experience in operations and/or administrative support
A team player with a customer service mindset who is eager and excited to learn how to best support others to sustainably do their best work
High capacity with the ability to efficiently and effectively manage multiple workstreams
A highly organized, detail-oriented, and reliable project manager with consistent follow-through
A “go-getter” who is passionate about learning and growing, is responsive to feedback and seeks out development opportunities
Proactive and takes initiative, both in action and communication
A strong foundational understanding and lens of equity, inclusion, and disrupting systems of oppression

This person will be managed by the Managing Director of Operations and will be part of the Finance & Operations subteam. This is a new role. The responsibilities of this position were previously covered by part-time staff.

RESPONSIBILITIES

The primary responsibilities will include, but are not limited to, the following:

[25%] Executive & Team Administrative Support

Manage the CEO’s calendars, including scheduling meetings and supporting their prioritization and sustainability
Manage the CEO’s inbox, including drafting, sending, and organizing emails to maximize their time and efficiency

Manage internal team communications, including updating and maintaining team meeting materials and documents
Manage logistics for team meetings and retreats (e.g., quarterly stepbacks and annual retreat), including travel arrangements, supplies, food, scheduling, and reservations
Manage logistics for the Leadership Team (CEO and three Managing Directors), including scheduling and handling meeting logistics

[65%] Coworking Office Management

Office Organization & Equipment Maintenance
- Maintain and organize office supplies inventory and order new supplies as needed
- Manage office vendor relationships, including invoicing, communication, conflict resolution, and troubleshooting as needed
- Ensure office equipment and environment are in good working condition, including daily maintenance cleaning (e.g., taking out the trash, cleaning the fridge, wiping down surfaces) and communicating with the building manager and landlord as needed. There is a nightly cleaning crew that does sweeping and trash pick-up.
- Serve as on-site tech support for internet and technical equipment needs
- Assist the Moonshot team with other projects or administrative tasks related to the office space
Tenant Communication, Scheduling, Policy & Billing Management
- Greet visitors, handle inquiries, and provide excellent customer service to tenants and visitors
- Manage and serve as lead admin for Optix (coworking management software), which includes the following:
  - Calendar and online rental system for communal spaces and events in the office
  - Invoices and billing for tenants
  - Tenant communications, including collecting, analyzing and responding to feedback
- Sort and deliver tenant mail and packages each day
- Ensure office policies are upheld by tenants and visitors
- Support tenant recruitment through outreach and leading tours, responding to new member inquiries, and leading tours
Community & Culture Building
- Support the design and facilitation of community-building events utilizing input from tenants and the broader community
- Run logistics and operations for community-building events, help set up for events, meetings, and tours
- Recruit attendees through direct outreach, social media, and marketing for community-building events

[10%] Team-wide Responsibilities

Attend weekly team meetings and manager check-ins, quarterly stepbacks, all-team events (Showcase), and an annual retreat; complete team-wide responsibilities and asks as needed (e.g. providing input for strategic planning)
Work to achieve meaningful outcomes, contribute to building a strong team and culture and commit to own learning + development aligned to Moonshot Core Values.
Serve as an ethical and responsible organizational steward of Moonshot internally and externally.

ADDITIONAL INFORMATION

Must be available and on-site at the Moonshot Coworking Space (3840 N York Street, Suite 100) Monday - Friday from 9am - 3pm
Occasional weekend and weeknight programming, as needed

TIME STATUS

Full-time

COMPENSATION & BENEFITS:

Competitive Wages: The salary range for this position is $60,000 - 65,000.
Excellent Benefits: We offer unlimited paid time off, 27 holidays, a 401k matching plan, short and long-term disability, medical and dental coverage (90% employee & 60% dependents), and a yearly wellness fund.
Commitment to Staff Learning and Development: We believe people are our most precious resource, and dedicate time, resources, and capacity towards the learning and development of each staff member. Managers undergo continuous training to grow their coaching and management practices. Each staff has a yearly allocation of Professional Development Funds and works with their manager to identify yearly learning goals and PD opportunities. We also engage in ongoing full-team professional development.
Work that has a real impact: By working at Moonshot, each staff plays a role in building a robust, diverse education ecosystem and supporting BIPOC and historically marginalized leaders in actualizing their dreams. Our mission drives our work and is what brings people to our team.
Flexible work culture: Our team typically works a hybrid combination of in-person at the Moonshot office and remote from Metro Denver.

EEO STATEMENT

Moonshot edVentures is an equal opportunity employer and all qualified applicants will receive consideration for employment. In compliance with federal, state and local laws, all hiring decisions will be made without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We are deeply committed to building diverse candidate pools for all positions and creating a work culture and environment inclusive of all. Women, people of color, LGBTQ+ individuals, people with disabilities, and veterans are strongly encouraged to apply.

OUR TIMELINE

In the spirit of transparency and to support the job search process for candidates, please find our hiring timeline below. As with all hiring timelines, this is subject to change, at which point we will update all candidates in the pipeline accordingly.

January 10, 2025 - January 31, 2025: Application open

February 10, 2025 - February 21, 2025: First-Round Interviews

February 21, 2025 - February 28, 2025: Performance Task (Semi-Finalist Round)

Wednesday, March 12 & Thursday, March 13, 2025: Final Interviews (~3 hours)

By March 28, 2025: Offer out

May 1, 2025: Ideal Start Date (flexible depending on candidate)

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